Terms and Conditions

PLEASE READ CAREFULLY

The purchase of any travel services offered by Nostrale , authorized to do business as “Nostrale Tour” constitutes a contractual arrangement between you and Nostrale Tour , and represents your acceptance of the Nostrale Tour Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. You are advised to check on the Web sites or to request the latest version of the Terms & Conditions from your Travel Agent or Nostrale Tour prior to booking your vacation.

• Deposit Option

Until 46 days prior the departure date you can split your payment in to Deposit and Final Payment. A non-refundable, non-transferable deposit of 20% of the tour cost per person per vacation is required for Nostrale Tour to reserve space for you. Your booking is not confirmed and payment is not deemed made until the deposit is received by Nostrale Tour and you receive a confirmation invoice. Your reservation will be automatically canceled if deposit is not received by Nostrale Tour within 5 (five) days from the reservation date.

Payment of the deposit indicates you have read and accepted these Terms and Conditions. Final payment for your vacation is due 45 (forty-five) days prior to commencement of services. If final payment is not received by the due date, your reservation will be canceled and your deposit will be lost,. Payment in full is required at time of booking for reservations made from 45 (forty-five) days prior the departure date).
You should review and verify your booking invoice thoroughly and contact your Travel Agent or Nostrale Tour  immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Nostrale Tour cannot accept responsibility if we are not notified of inaccuracies within 5 (five) days of sending out the invoice. In the case of billing errors, Nostrale Tour reserves the right to re-invoice you with correct pricing.

• Full Payment Option

Payment in full option is always available, it is mandatory at time of booking for reservations made starting from 45 days prior departure date. The non-refundable, non-transferable deposit of 20% of the tour cost per person per vacation is included in the full Payment.

Your reservation will be automatically canceled if full payment is not received by Nostrale Tour within 5 (five) days from the reservation date.

You can cancel your booking at any time contacting your Travel Agent or Nostrale. If a booking cancellation is received by Nostrale Tour your non-refundable deposit payments will be retained. for cancellation received starting from 45 day prior to departure date, in addition, the following per person cancellation fees apply.

Standard Cancellation Fees :

• 45-22 days prior to commencement of services: 20% of total price minus 20% non refundable non transferable deposit
• 21-8 days prior to commencement of services: 30% of total price minus 20% non refundable non transferable deposit
• 7-1 days prior to commencement of services: 50% of total price minus 20% non refundable non transferable deposit
• On departure day and later: 100% of total price minus 20% non refundable non transferable deposit

All vacation prices are based on rates (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure, and do not include airfare except where noted on specific itineraries. Vacation prices are per person, based on double occupancy (two people sharing a room). Single room supplements and triple reductions or pricing are listed where applicable. Not all accommodation types are available on all vacations.
Prices are subject to increase without notice, subject to the guarantees set forth below.
Once Nostrale Tour has received your deposit for any vacation in that vacation price is guaranteed and you are protected against any price increase due to currency surcharge. Any subsequent cost increases are at Nostrale Tour’ expense, not including energy cost increases and/or any government tax increases.
Vacations are subject to itinerary modifications. Full details will be available in the website

The Accommodations listed on this website are intended to be used on all departures; however Accommodations are not guaranteed. Nostrale Tour reserves the right to substitute other Accommodations than those listed on the itinerary pages. If a change becomes necessary for any reason, including alternate Accommodations for additional departures on the same date, or Accommodation location changes within or outside itinerary cities, the Accommodations substituted will be of equivalent or higher quality, when available, to those shown. No refunds are provided for Accommodation changes; full cancellation penalties as noted above apply.
Every effort is made to reserve only twin-bedded rooms. Occasionally, some Accommodations will only provide double-bedded rooms. These rooms will be allocated to couples. Please note that check-in times vary worldwide; Nostrale Tour cannot control or guarantee check-in times.
In the rare event that included train or air services are unavailable, alternate services will be provided. Itinerary timings are approximate and may be subject to change.

Porterage at hotels for one suitcase per person is included in the vacation price. Airport/train station porterage is not included unless otherwise specified in your travel documents. Please be prepared to carry your own suitcase on and off airplanes and trains and through airports and train stations.
Due to limited capacity on our vehicles when on tour, your single bag must be soft-sided and cannot exceed 44 lbs (20kg)
On all other vacations, due to limited motor coach capacity, your single bag should have dimensions not exceeding 30″x21″x11″ and weight not exceeding 50lbs (22kg) unless otherwise noted in your Travel Documents. We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on any vacation. Some vacations have more restrictive regulations than listed above. Please refer to your Travel Documents for more information.
Carry-on bags should not exceed the dimensions of 12″x11″x6″. For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motor coaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motor coaches and other transportation.

Please note that any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved or for voluntary modifications made by the traveler.

As it is difficult and sometimes impossible to properly investigate a complaint if Nostrale Tour  is not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause.

After returning from your vacation, if you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by Nostrale Tour.

Any complaint or claim involving the vacation services offered on this web site, involving the negligence of any suppliers, sub-contractors, or agents in relation to any service provided to the vacation participant, must be notified to Nostrale Tour while on vacation or within 30 days of the vacation completion, except where such time limitations are prohibited by law.

During religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. Nostrale Tour cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason.

Please be aware that during your participation in vacations operated by Nostrale Tour, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Nostrale Tour will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Nostrale Tour will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold Nostrale Tour harmless regarding any provision of medical care or the adequacy of any care rendered. Nostrale Tour  is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold Nostrale Tour harmless for such.

Optional activities and excursions (“the Services”) available for booking are provided by local operators or other third parties that are entirely independent of Nostrale Tour and do not form any part of the product or services sold to you by Nostrale Tour  or of these Terms & Conditions, even where Nostrale Tour suggests particular operators/other third parties and/or assists you in booking such optional activities or excursions. Your contract for such Services will be with the organizer or operator of that Service and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. Nostrale Tour has no liability for any such optional activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional activity or excursion.

Any advice or assistance on or with any Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled by Nostrale Tour or that any such advice or assistance is given on behalf of Nostrale Tour. Vacation participants are asked to check with the operator of any optional activity or excursion and the applicable Terms & Conditions before booking.

You release Nostrale Tour from all claims and liabilities arising out of or relating to your participation in the tour including (but not limited to) actions (or inactions) of Nostrale Tour undertaken pursuant to these terms and conditions and including those caused or contributed to by third parties including suppliers to Nostrale Tour and other participants on the tour. For the purpose of this clause “claims” means any allegation, cause of action, claim, demand, proceeding, litigation, investigation, judgment, loss, cost or expense of whatever nature and whether present or future, fixed or unascertained, actual or contingent and whether arising at law or in equity, under statute or otherwise. You indemnify Nostrale Tour for any loss suffered by it and against all claims (as defined in the preceding paragraph) and liabilities arising out of or related to your participation in the tour and any breach by you of these terms.

Nostrale Tour may suspend its obligations under these terms and conditions if its ability to perform is effected by circumstances outside its control including cyclones, storms, fires, earthquakes, explosions, embargos, government directives, or any law or regulation, litigation or labour dispute, act of god (such as flood) or terrorism or any other cause which is beyond our reasonable control.

Unless required by law or otherwise expressly agreed in writing by Nostrale Tour no refunds are payable and no claims may be made if you do not complete a tour regardless of the reason. You acknowledge that you cannot claim compensation or seek damages if Nostrale Tour exercises any of the rights conferred on it by these terms and conditions unless these terms and conditions expressly provide otherwise.

We have full confidence in the professionalism of the suppliers and tour operators with whom we partner and we will do our utmost to ensure 100% professional service and a smooth travel experience for our clients. However, Nostrale Tour cannot accept any responsibility and is not liable for their services.  Clients are responsible for making their own international air travel arrangements and for taking out travel insurance and trip cancellation insurance to cover any possible losses incurred by the mishaps of chance.

By accepting those terms and conditions you give permission for Nostrale Tour to use images (including still and video) of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.